Free Practice Questions for ABPMP CBPA Exam

Question 1

[Process Design]

What is important in designing the new process?

ADefining the enterprise strategy

BDefining a new process-oriented compensation plan

CKnowing that the simplest designs are most often the best designs

DSelecting and negotiating with good external consultants

Correct Answer: C. Knowing that the simplest designs are most often the best designs

Question 2

[Process Transformation]

Change management in Business Process Management (BPM) applies to

AOperations, technology, and organization

BTime, costs, and quality

CCustomers, suppliers, and partners

DExecution, financial reporting, and marketing

Correct Answer: A. Operations, technology, and organization

Question 3

[Process Performance Management]

Which are key factors in business process performance measurement?

ACustomer satisfaction, quality variation, and maintenance of standards

BTime, quality, capacity, and costs

CCycle time, material costs, and quality variation

DInventory, material costs, and staff costs

Correct Answer: B. Time, quality, capacity, and costs

Question 4

[Process Governance]

Who should participate in a BPM Center of Excellence?

AProcess analyst

BChief information officer

CFinancial controller

DChairman of the board

Correct Answer: A. Process analyst

Question 5

[Process Modeling]

Which is the common-use architecture element used in process documentation?

ASwim lanes

BBusiness process notations (BPMN) using symbols and rules

CSIPOC diagrams

DA Unified Modeling Language (UML) diagram

Correct Answer: B. Business process notations (BPMN) using symbols and rules

Question 6

[Business Process Management (BPM)]

What best describes the value chain in an organization?

AThe value created when products or services are produced for customers

BPrimary activities that generate value for customers

CValue is only created by value-added processes with the lowest cycle time

DPrimary activities drive inputs that produce outputs that create value for customers

Correct Answer: A. The value created when products or services are produced for customers

Question 7

[Business Process Management (BPM)]

Which statement is FALSE regarding Business Process Management (BPM)?

ABPM deals with end-to-end processes.

BBPM includes modeling, analysis, design, implementation, and diagnosis of processes.

CBPM is a deep understanding of end-to-end interactions between an organization and its customers.

DBPM is supported by information technology (IT) tools which can be used for modeling, simulating, and automating business processes.

Correct Answer: C. BPM is a deep understanding of end-to-end interactions between an organization and its customers.

Question 8

[Process Organization]

Which statement is true for process-driven organizations?

AThey are structured, managed, and controlled around business functions.

BThey avoid organizational changes to provide stable processes.

CRoles across departments are managed by business rules.

DThey are structured, managed, and controlled around core processes.

Correct Answer: D. They are structured, managed, and controlled around core processes.

Question 9

[Process Modeling]

What is the purpose of process modeling?

ATo document what is necessary for making decisions about existing processes

BTo communicate to drive consensus on how the process is performed

CTo create a representation of the process that describes it accurately and sufficiently for the task at hand

DTo simplify the technical drawings of all the business process areas

Correct Answer: C. To create a representation of the process that describes it accurately and sufficiently for the task at hand

Question 10

[Business Process Management (BPM)]

The five phases of the BPM Lifecycle Framework align processes to strategy to enable operational execution by

AStrategic alignment, design and planning, execution, measurement and improvement

BStrategic alignment, execution, measurement and improvement in primary processes

CStrategic alignment, analysis and design, execution, measurement and improvement

DStrategic alignment, modeling, analysis and design, measurement and improvement

Correct Answer: C. Strategic alignment, analysis and design, execution, measurement and improvement