Free Practice Questions for Exin SIAMF Exam

Question 1

What is one of the activities of the Plan and Build Stage of the SIAM roadmap?

Adesign the detailed SIAM model

Bongoing organizational change management

Cproduce the outline business case

Dtransition to the approved SIAM model

Correct Answer: A. design the detailed SIAM model

Question 2

Within SIAM, what does not support effective management of cross-functional teams?

Aclear goals and objectives

Bknowledge, data and information

Croles and responsibilities

Dworld class toolset

Correct Answer: D. world class toolset

Question 3

A service provider wants to deploy a change that will affect the end-to-end service.

Who is responsible for confirming that the change has been evaluated for risk?

Achange management forum

Bintegrated change advisory board

Cservice owner

Dservice provider

Correct Answer: B. integrated change advisory board

Question 4

During what stage of the SIAM roadmap should the customer organization first consider how it will balance the level of control it wants to have or delegate to the service integrator?

ADiscovery and Strategy

BImplement

CPlan and Build

DRun and Improve

Correct Answer: A. Discovery and Strategy

Question 5

What is a disadvantage of the hybrid service integrator structure?

AThe customer can inadvertently develop a long term dependency on the service integration partner.

BThe customer can revert to an internally sourced solution if the service integration partner fails to live up to expectations.

CThe high level of dependency on the service integrator adds risks to continuity.

DThe service integrator might be perceived to be biased, even if this is not the case.

Correct Answer: C. The high level of dependency on the service integrator adds risks to continuity.

Question 6

Which process manages escalations regarding the performance of a service provider?

Abusiness relationship management

Bincident management

Cservice level management

Dsupplier management

Correct Answer: D. supplier management