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SAP C_CT325 Scenario Based Assessment (SBA) Exam Questions

Practice the C_CT325 Scenario Based Assessment the way SAP runs it. Talk through realistic customer scenarios with a voice roleplay partner, get scored on every answer and see exactly where you need more practice before the real exam.

  • Voice roleplay scenarios
  • 10 scenarios
  • 1,355 cue cards
  • Learning Mode and Real Exam Mode
Free sample questions 15 questions

SAP C_CT325 Exam Questions and Answers

Real style C_CT325 questions with the correct answer and a clear explanation for each one.

Question 1 Topic Introducing the Customer

Your customer wants to visualize their organizational hierarchy in legacy Concur Travel. What do you recommend?

Next Question
Correct Answer B. Utilize the Company Tree feature for a graphical representation.
Explanation

The Company Tree feature provides a graphical representation of the organizational hierarchy.

Question 2 Topic Managing Non-Employee Settings (Sponsored User)

When managing Sponsored Users, which of the following is a key consideration for compliance?

Next Question
Correct Answer B. Verifying their relationship to the company
Explanation

Verifying the relationship of Sponsored Users to the company is crucial for compliance purposes.

Question 3 Topic Running a Travel Report

When running a travel report, which of the following actions can enhance the report's usefulness? (Choose three)

Choose 3

Next Question
Correct Answer A. Including graphical representations of data.; B. Exporting the report to Excel for further analysis.; D. Adding comments to the report for context.
Explanation

Including graphical representations, exporting to Excel, and adding comments can significantly enhance the usefulness of a travel report.

Question 4 Topic Effective support collaboration between SAP and SAP partners - Empowerment for SAP service partners

Which of the following best describes the role of SAP partners in the support process?

Next Question
Correct Answer B. SAP partners provide direct support to customers and collaborate with SAP for complex issues.
Explanation

SAP partners are integral in providing direct customer support and collaborating with SAP for complex issues.

Question 5 Topic Adding a Corporate Ghost Card

Which of the following fields must be filled out when adding a new Corporate Ghost Card in Concur Travel? (Choose two)

Choose 2

Next Question
Correct Answer A. Card Number; B. Expiration Date
Explanation

The Card Number and Expiration Date are critical fields that must be filled out when adding a Corporate Ghost Card.

Question 6 Topic Exploring Agency Booking Configuration Options

Your customer is interested in ensuring compliance with their travel policies through agency bookings. What feature should they utilize?

Next Question
Correct Answer A. Custom booking rules based on policy requirements.
Explanation

Custom booking rules are essential for aligning agency bookings with travel policy compliance.

Question 7 Topic Exploring the Company Administration Page

Your customer is looking to review the settings on the Company Administration page. What is the first step they should take?

Next Question
Correct Answer A. Log into their Concur Travel account
Explanation

The first step to review settings on the Company Administration page is to log into the Concur Travel account.

Question 8 Topic Configuring Travel Alternatives

Your customer wants to allow employees to choose from multiple travel alternatives when booking. What feature should you configure in the Travel Admin?

Next Question
Correct Answer A. Travel Alternatives
Explanation

The Travel Alternatives feature enables employees to select from various travel options, enhancing their booking experience.

Question 9 Topic Managing Policy Violation Reasons

Which of the following is NOT a reason to edit a Policy Violation Reason? (Choose two)

Choose 2

Next Question
Correct Answer B. To change the reason to a different violation type.; E. To remove the reason from the system entirely.
Explanation

Editing is for corrections or updates, not for changing violation types or removing reasons.

Question 10 Topic Managing Non-Employee Settings (Sponsored User)

Your customer wants to set up Sponsored Users in Concur Travel. What is the first step they should take in the Company Administration?

Next Question
Correct Answer A. Navigate to the User Administration section
Explanation

The first step in managing Sponsored Users is to navigate to the User Administration section in Company Administration.

Question 11 Topic Distinguishing Between Company Wide and Property Configuration Settings

Your customer wants to implement a new travel policy that should apply to all properties. Which configuration setting should they use?

Next Question
Correct Answer B. Company-Wide Configuration settings
Explanation

To implement a travel policy that affects all properties, Company-Wide Configuration settings should be utilized.

Question 12 Topic Introducing Travelfusion Credentials

Which of the following actions require Travelfusion Credentials in Concur Travel? (Choose three)

Choose 3

Next Question
Correct Answer A. Accessing specific travel booking platforms; C. Managing user access to travel services; E. Authenticating users for travel service access
Explanation

The actions that require Travelfusion Credentials include accessing specific travel booking platforms, managing user access to travel services, and authenticating users for travel service access.

Question 13 Topic Introducing Other Settings in Concur Travel

Which of the following settings must be confirmed in the personal profile of legacy Concur Travel?

Next Question
Correct Answer A. Travel preferences and payment methods
Explanation

Confirming travel preferences and payment methods in the personal profile is crucial for a seamless travel experience.

Question 14 Topic Exploring Agency Booking Configuration Options

Which of the following options can be configured within the Agency Booking Configuration in Concur Travel? (Choose two)

Choose 2

Next Question
Correct Answer A. Preferred travel agencies for specific regions.; C. Booking rules based on traveler profiles.
Explanation

Agency Booking Configuration allows for the setup of preferred agencies and booking rules based on traveler profiles.

Question 15 Topic Introducing Air Sorting Options

What should you consider when configuring air sorting options for a corporate client?

Get All Questions
Correct Answer A. The client's travel policy and preferences
Explanation

Considering the client's travel policy ensures that sorting options align with their corporate needs.

SAP C_CT325 Cue Cards for Quick Exam Revision

Key C_CT325 facts on one card each. Read the front, recall the answer, then tap the card to check.

1 Introducing Car Connectors

What is a Car Connector in Concur Travel?

Answer

A Car Connector in Concur Travel is an integration point that allows users to book car rentals directly through the Concur platform, streamlining travel management.

2 Introducing Policy Violation Reasons

Why are Policy Violation Reasons important for travel management?

Answer

They provide transparency and accountability, helping travelers understand policy breaches and enabling administrators to enforce compliance more effectively.

3 Reassigning Requests

What is the first step to reassign a request in Concur Travel?

Answer

The first step is to access the Approval Queue of the original approver and select the request that needs to be reassigned.

4 Introducing the Customer

What is the purpose of the Company Profile in legacy Concur Travel?

Answer

The Company Profile in legacy Concur Travel defines the organization’s travel policies, user roles, and settings that govern travel management processes.

5 Introducing Custom Fields

What is a benefit of using Custom Fields in Concur Travel?

Answer

Custom Fields allow organizations to capture specific data relevant to their business needs, enhancing reporting and analysis capabilities.

6 Activating Data Retention

What compliance requirements does Data Retention in Concur Travel address?

Answer

Data Retention helps organizations comply with legal and regulatory requirements regarding data storage and privacy, ensuring data is retained only as long as necessary.

7 Cloning and Sharing a Trip in Legacy Concur Travel

What is a benefit of sharing a trip in legacy Concur Travel?

Answer

Sharing a trip allows for better communication and coordination among team members, ensuring everyone is informed about travel plans.

8 Activating Data Retention

What is the purpose of the Data Retention feature in Concur Travel?

Answer

The Data Retention feature helps organizations manage and retain travel data according to compliance and regulatory requirements, ensuring data is kept for the necessary duration before deletion.

9 Introducing Legal Entity Assignment

What settings are involved in configuring Legal Entities in Concur Travel?

Answer

Settings involved in configuring Legal Entities include defining the entity name, tax identification number, and associated users, which are essential for accurate reporting and compliance.

10 Using Schedule a Manager

Which tool is used to schedule a session with an SAP support manager?

Answer

The SAP Support Portal is used to schedule a session with an SAP support manager, allowing users to select available time slots.

SAP C_CT325 Revision Notes

Short, exam focused notes with key terms and exam tips. 317 words in this sample.

Using SAP for Me's Get Support Application

  • The Get Support application in SAP for Me provides a centralized platform for accessing various support tools and services. It streamlines the process of finding solutions and managing support cases efficiently.

Key terms

SAP for Me
Get Support Application

Exam tip When explaining the Get Support application to a customer, emphasize its role in centralizing support access and simplifying the process of managing cases and finding solutions.

Using Bi-Directional Support

  • Bi-directional support in SAP allows for proactive issue prediction and prevention, enhancing system reliability and minimizing downtime.

Key terms

Bi-Directional Support

Exam tip Explain to customers that bi-directional support helps maintain system stability by addressing potential issues before they impact operations.

Using Expert Chat

  • Expert Chat allows users to connect directly with SAP support experts in real-time, providing immediate assistance and solutions to technical issues.

Key terms

Expert Chat

Exam tip Describe Expert Chat to a customer as a direct line to SAP experts, enabling quick resolution of issues without the delay of traditional support channels.

Identifying Scope of Support

  • Understand the types of support issues that can arise and how to categorize them effectively. This involves recognizing common issues such as system errors, configuration problems, and user inquiries.

Key terms

Support Issue

Exam tip When explaining to a customer, emphasize the importance of accurately identifying and categorizing their issue to ensure they receive the appropriate support quickly.

Using Intelligent Search

  • Intelligent Search leverages AI to enhance search capabilities within SAP support resources, providing more accurate and relevant results. It helps users quickly find solutions to their issues.

Key terms

Intelligent Search

Exam tip Advise customers that using Intelligent Search can significantly reduce the time spent finding solutions, thanks to its AI-enhanced capabilities.

Using Built-In Support

  • Built-In Support provides immediate assistance within the SAP application, reducing the need to create support cases and enhancing user efficiency.

Key terms

Built-In Support

Exam tip When explaining Built-In Support to a customer, emphasize its convenience and ability to resolve issues quickly without leaving the application.

Accessing Product Knowledge

  • SAP Support provides extensive product knowledge resources, including guides, FAQs, and release notes, to help users maximize their SAP solutions.

Key terms

Product Knowledge

Exam tip Advise customers to regularly access product knowledge resources to stay informed about new features and optimize their use of SAP products.

Providing Feedback via the SAP Support Interaction Survey (SIS)

  • The SAP Support Interaction Survey (SIS) is an essential tool for gathering feedback on your support experience. When closing a case, you are prompted to complete this survey, which helps SAP improve its support services.

The full lesson continues in the Revision Notes add-on.

Using Schedule a Manager

  • Schedule a Manager allows users to arrange a session with an SAP support manager, providing an opportunity to discuss escalated issues or strategic support needs.

Key terms

Schedule a Manager

Exam tip Advise a customer that Schedule a Manager is ideal for addressing complex issues or when strategic input from SAP management is required.

Getting Support through Customer Interaction Center

  • The Customer Interaction Center (CIC) is available 365 days a year, providing continuous support to SAP customers. This ensures that users can access assistance at any time, regardless of their location or time zone.

Key terms

Customer Interaction Center (CIC)

Exam tip Explain to a customer that the CIC is like having a support team available at all times, ensuring their business operations are never interrupted by technical issues.

Discovering SAP Cloud ALM

  • SAP Cloud ALM provides a comprehensive suite of tools designed to support the entire application lifecycle management process. It offers capabilities in project management, task tracking, and collaboration, which are essential for managing cloud-based solutions effectively.
  • The core capabilities of SAP Cloud ALM include monitoring, alerting, and analytics, which help organizations maintain optimal performance and quickly resolve issues.

Key terms

SAP Cloud ALM

Exam tip When explaining SAP Cloud ALM to a customer, emphasize its ability to streamline project management and improve operational efficiency through its integrated tools and real-time analytics.

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