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Free Avaya Aura Contact Center Implementation Exam 6210 Exam Questions

Page: 1 / 13 Total 124 questions

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Question 1

You are configuring the Windows Operating System for an Avaya Aura Contact Center (AACC) installation.

Which setting will you select for Data Execution Prevention (DEP)?

Correct Answer: B. Turn on DEP for essential Windows programs and services only.

Question 2

On which servers is the Enable Switchover function available when configuring Avaya Aura Contact Center (AACC) High Availability (HA)?

Correct Answer: D. Active Server

Question 3

Which template would you assign to an Inbound skillset so it can be monitored by the POMBlending Service?

Correct Answer: D. Skillset Template

Question 4

You need to install Avaya Agent Desktop (AAD) on an Agent's desktop computer. Which URL location will you enter to access the AAD Web page to start the AAD installation?

Correct Answer: D. https://support.avaya.com web site

Question 5

When configuring Contact Center Multimedia (CCMM) Email routing, you can create user-defined rules to determine how the email contact will be routed. Which three routing options can be applied? (Choose three.)

Correct Answer: B. who the Email was sent from (sender groups); C. when the Email was received (office hours); E. specific characters, words or phrases in the Email message (keywords)

Question 6

You are preparing for the first backup Avaya Aura Contact Center.

Which step is required in the Contact Center Database Maintenance utility to prepare for the backup?

Correct Answer: B. On the Backup Locations tab, select the Drive, enter the UNC Path, username and password.

Question 7

Which statement about the web-based Contact Center Multimedia (CCMM) Multimedia Administration client is true?

Correct Answer: A. It is used to administer Avaya Aura Agent Desktop (AAAD) and to monitor Agent performance using a browser-based interface.

Question 8

When you installed the Contact Center software, a set of default or sample applications are installed. Which are two of the three default or sample applications? (Choose two.)

Correct Answer: B. Primary; D. MultimediaFlow

Question 9

Which Avaya Aura Contact Center component manages all media processing for the contact center including playing messages and collecting DTMF digits?

Correct Answer: A. Avaya Aura Media Server (AAMS)

Question 10

By which method can you verify the status of the Data Execution Prevention (DEP)? (Choose two.)

Correct Answer: A. Windows > Control Panel > System and Security > System > Advanced System Settings > Settings > Data Execution Prevention; B. Windows > Services > Advanced System Settings > Settings > Data Execution Prevention