Free Practice Questions for Avaya 78950X Exam

Question 1

The information used to populate Real Time Displays may be transmitted by using which two modes? (Choose two.)

ABroadcast

BUnicast

CAnycast

DMulticast

Correct Answer: B. Unicast

Question 2

Which two parameters does the Avaya Aura Media Server (AAMS) default locale setting control? (Choose two.)

AThe locale of ringback that can be played by Avaya Contact Center Select (ACCS) scripts

BThe language for the User Interface

CThe locale used for default prompts and announcements

DThe keyboard requirements

Correct Answer: B. The language for the User Interface; C. The locale used for default prompts and announcements

Question 3

Which three applications are included with the IP Office admin suite Installation? (Choose three.)

AAvaya Grep

BSystem Status

CIP Office Platform Manager

DIP Office Manager

ESystem Monitor

Correct Answer: B. System Status; D. IP Office Manager; E. System Monitor

Question 4

Which tool or web page does the administrator use to manually synchronize IP Office and Avaya Contact Center Select (ACCS) user data?

AACCS, Configuration component

BACCS, Contact Center Manager component

CIP Office Web Manager

DIP Office System Status

Correct Answer: D. IP Office System Status

Question 5

Which type of application variables are used to reference the sample prompts?

ARAN type variables

BSTRING type variables

CMUSIC type variables

DLANGUAGE type variables

Correct Answer: B. STRING type variables

Question 6

Which three certificates are needed by the Avaya Contact Center Select (ACCS) server for TLS transport for the Voice proxy and CTI link? (Choose three.)

AA signed certificate in .crt format

BA CA root from IP Office server

CA signed certificate in .p12 format

DA signed certificate in .pl2 format

EA CA root certificate from Private or Public CA

Correct Answer: B. A CA root from IP Office server; C. A signed certificate in .p12 format; E. A CA root certificate from Private or Public CA

Question 7

In the Avaya Contact Center Select (ACCS) System Control and Monitor Utility, a gray padlock next to a service may indicate which two conditions? (Choose two.)

AThe service was disabled because it is not being used.

BThe service is not licensed.

CThe patches for that service are out of date.

DThe service is in the process of shutting down.

Correct Answer: B. The service is not licensed.; C. The patches for that service are out of date.

Question 8

In the Avaya Contact Center Select (ACCS) System Control and Monitor Utility, which steps will allow an individual service to be stopped and started?

AEnter the advanced password, right click on the service and select restart.

BRight click on the service and select reboot.

CRight click on the service and select restart.

DEnter the advanced password, right click on the service and select end process.

Correct Answer: A. Enter the advanced password, right click on the service and select restart.

Question 9

Which statement about the value of a global variable Is true?

AIt can be changed during a call if It is flagged as a wild variable.

BIt can be changed during a call using the assign command in a script.

CIt can only be changed by deleting and re-entering it.

DIt can only be changed in the variable editor.

Correct Answer: C. It can only be changed by deleting and re-entering it.

Question 10

What happens after an agent enters an After Call Work Item activity code while on a skillset call?

AThe skillset call is released and the agent goes Into After Call Work state.

BThe agent goes into a Walk Away state.

CWhen the agent releases the skillset call, they are automatically placed in an After Call Work state.

DAfter releasing the call, the agent must go Ready before entering the After Call Work state.

Correct Answer: C. When the agent releases the skillset call, they are automatically placed in an After Call Work state.