Free Practice Questions for Cisco 100-140 Exam

Question 1

A help desk technician is assisting a customer with setting up access from their Windows computer to a shared company folder.

What should the technician do?

AChoose a drive letter and specify the path to the shared folder.

BDisable the antivirus software temporarily.

CModify the user's account to have administrative privileges.

DChange the network profile to public.

Correct Answer: A. Choose a drive letter and specify the path to the shared folder.

Explanation:

To access a shared folder from a Windows computer, the technician should map a network drive by choosing a drive letter and specifying the path (e.g., \\ServerName\SharedFolder). This enables easy and persistent access to the shared folder.

Question 2

You receive a call from a user stating that their webcam stopped working. There have been no operating system updates since it was last working.

Which action should you tell the user to perform first?

ACheck cables for connectivity.

BCheck the screen resolution of webcam.

CUpdate the webcam driver software.

DRollback the webcam driver software.

Correct Answer: A. Check cables for connectivity.

Explanation:

The first step in hardware troubleshooting is to check physical connections. Even if no software changes occurred, a loose or disconnected cable can cause devices like webcams to stop working. Software-based steps like updating or rolling back drivers come afterward if the physical connection is intact.

Question 3

A user needs assistance configuring Microsoft Teams so that it will start automatically.

Which category in Teams should the user select to set the application to auto-start?

AGeneral

BAppearance and accessibility

CNotifications and activity

DAccounts and orgs

Correct Answer: A. General

Explanation:

The auto-start option for Teams is found under Settings > General, where you can toggle ''Auto-start application'' to have Teams launch when you sign in.

Question 4

You receive an email request for personal information.

You need to make sure you are working with the right individual to avoid a social engineering attempt.

Which step should you take?

ARespond to the email request from the individual to ask them for personal information.

BAllow the individual to volunteer to share identity information.

CUse company approved methods to confirm the individual's identity.

DShare personal account information and ask the individual to confirm it.

Correct Answer: C. Use company approved methods to confirm the individual's identity.

Explanation:

The safest and most professional approach is to use company-approved methods to verify identity, such as callback procedures, employee ID verification, or multi-factor authentication. This helps prevent falling victim to phishing or social engineering.

Question 5

A customer support representative receives an email from a client that contains their full name, address, and credit card details and a request to update their billing information.

Which action should the representative take?

AReply to the user and tell them to call the accounting department.

BStore the data on a personal device.

COpenly share the information with the accounting department.

DStore the data in encrypted storage.

Correct Answer: D. Store the data in encrypted storage.

Explanation:

Payment card data and other sensitive personal information must be protected according to security policies and compliance requirements (e.g., PCI DSS). Storing the data in approved encrypted storage ensures it remains secure and accessible only by authorized personnel.

Question 6

You receive an email from a user with the display name of the President of your company. The email requests that you do them a favor and purchase gift cards and send the gift cards to an email address provided.

What should you do?

ACall the number listed in the email.

BReply to the sender asking them to verity the email's legitimacy.

CCall the IT department to verity that the email is valid.

DPurchase the gift cards and send them as the President asked.

Correct Answer: C. Call the IT department to verity that the email is valid.

Explanation:

This scenario is a classic example of email spoofing and a social engineering attack. You should contact the IT department immediately using internal communication methods to verify the legitimacy of the request. Never respond or take action based on suspicious emails.