Question 1
An education provider uses an AI plagiarism-detection tool supplied by a third-party vendor. A student is flagged incorrectly and appeals. The teacher refers the matter to the IT helpdesk, the helpdesk refers it to the procurement team, procurement refers it to the vendor, and the vendor refers it back to the institution. The student receives no clear response for several weeks. Which issue BEST reflects an accountability weakness under the responsible-AI principles in ISO/IEC 42001?
Accountability is a foundational pillar of ethical AI codified in ISO/IEC 42001 Annex B and enforced operationally through Clause 5.3 and Annex A controls (specifically A.2 on governance and A.9 on third-party relationships). Organizations deploying third-party AI systems cannot outsource accountability for end-user outcomes to commercial suppliers or diffuse responsibility across disjointed internal operational silos. When an adverse or disputed decision occurs, the deploying entity must provide a defined recourse and human-oversight escalation pathway. The breakdown described illustrates a severe governance void: the lack of a designated role with clear authority to arbitrate model exceptions and resolve appeals. ISO/IEC 42001 mandates that organizations retain clear, end-to-end accountability for any operational system integrated into their service delivery pipelines.