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Free Genesys Certified Professional 8 System Consultant, Genesys Workforce Management (GCP8 - CWFM) GE0-806 Exam Questions

Page: 1 / 9 Total 85 questions

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Question 2

Secure Socket Layer (SSL) may be used to encrypt the WFM Web connection to which of the following?

Choose 2 answers

Correct Answer: B. WFM Web for Agents; D. WFM Database

Question 3

Refer to the image shown: When opening the WFM Schedule Intra-Day view it looks like the image, what conclusion can you draw from this?

Correct Answer: C. Coverage is sufficient

Question 5

What is the default start step when adding a new Shift?

Correct Answer: A. 5 minutes

Question 6

You are configuring an Event, in building a forecast for a particular period, which of the following should you select to ignore volume and AHT?

Correct Answer: D. Activity

Question 9

Refer to the image shown: if an agent, hired 9 days ago, would like to submit a vacation request for 10 days starting from tomorrow. The Agent's only time-off rule configuration is shown in the image, will the agent be able to successfully submit the time-off request in WFM?

Correct Answer: B. No, time-off balance is insufficient

Question 10

Which of the WFM Applications below connects to the Stat Server in order to receive Real-Time Adherence information from Genesys?

Correct Answer: B. WFM Configuration Utility