Question 1
Which of the following reports are aggregated daily? (Choose two.)
Correct Answer:
B. Agent Metrics Report; C. Agent Login-Logout Details Report
Free Genesys Cloud Certified Professional - Reporting and Analytics GCP-GC-REP Exam Questions
Question 2
How many days does the report exist after you run it?
Correct Answer:
A. 60
Question 3
Which view helps the supervisors to determine performance issues with a specific skill in one or more queues?
Correct Answer:
C. Skills Performance
Question 4
What is the metric called for the average amount of time an interaction waits in queue before an agent answers it?
Correct Answer:
B. ASA
Question 5
After Call Work for callback interactions is always .
Correct Answer:
C. Zero
Question 6
Sam wants to install the reporting app on his iPad for accessing the metrics. Help him by choosing the right one.
Correct Answer:
C. Genesys Cloud Reporting