Free Practice Questions for ISTQB CT-UT Exam

Question 1

You're conducting a user survey and you have reached the third stage, selecting an appropriate questionnaire. You have decided to use a standardized questionnaire as you want to benchmark against previous usability measurements.

Which of the following user questionnaires allow benchmarking against previous usability measurements?

i. SUS

ii. SUMI

iii. WAMMI

Ai is true, ii & iii are false

Bii & iii are true, i is false

Ci & ii are true, iii is false

Di, ii and iii are true

Correct Answer: D. i, ii and iii are true

Explanation:

All three instruments - SUS, SUMI, and WAMMI - are standardized questionnaires with established normative datasets, enabling you to compare your results against those from prior studies or industry benchmarks.

Question 2

You're defining usability test tasks for a web shop for mobile phones and smartphones. Finding out whether users are able to place an order easily has been identified as the main goal of the usability test.

Which of the following is a reasonable task definition to include in the test?

Aut the first phone you find in your shopping cart!

BYour phone broke and you're looking for a new smartphone. Your budget is 200$ and it should have an infrared sensor as you like to operate your home entertainment system with it. Find a suited smartphone and order it!

CEnter the item number ''1469483'' in the search box and click ''OK''. Put the first item in the cart by clicking ''add to bag''. Then, click on ''checkout'' in order to start the order process. After that, fill in the form and click on ''submit''.

DWhich mobile operating system do you prefer?

Correct Answer: B. Your phone broke and you're looking for a new smartphone. Your budget is 200$ and it should have an infrared sensor as you like to operate your home entertainment system with it. Find a suited smartphone and order it!

Explanation:

A well-defined usability task uses a realistic scenario and goal (''find a suited smartphone within your $200 budget with infrared sensor and order it''), without prescribing exact clicks. This lets you observe how users naturally navigate, search, and complete the order process - directly measuring the main goal of placing an order.

Question 3

A web shop owner used Google Analytics to gather information about her users. She found out that most users take about five minutes to place an order. Is the usability of the website good or bad?

AThat depends on the accessibility of the website

BThe usability of the website is bad - five minutes is way too long

CThe usability of the website is good - five minutes is a fair amount of time

DThat depends on the context of use as users may have different expectations

Correct Answer: D. That depends on the context of use as users may have different expectations

Explanation:

A raw metric like ''five minutes to place an order'' is meaningless without context---such as the complexity of the product catalog, the typical user's familiarity with the site, the task's inherent difficulty, and industry norms. Only by comparing against those factors can you judge whether five minutes indicates strong or weak usability.

Question 4

As an expert for usability, you're in charge of the usability part of the development of a business application for a large customer. You have worked as a usability expert with the development team for two years and are operating well together; the developers value your feedback and give their bests implementing your suggestions. The product is in an early stage, so there's only a rudimentary prototype available.

Given this information, what is the best approach to verify the usability at the current stage?

AUsability review

BUnmoderated usability test

CUsability maturity assessment

DUsability test in the lab

Correct Answer: A. Usability review

Explanation:

With only a rudimentary prototype and deep collaboration already in place, an expert-based review (e.g., heuristic evaluation or cognitive walkthrough) delivers fast, actionable insights without the overhead of formal lab testing or recruiting users. This aligns perfectly with the early prototype stage and your strong working relationship with the developers.

Question 5

In a short conversation, a potential customer mentions that accessibility is of great importance to them. What does this mean?

AThey focus on quantitative usability evaluations

BThey focus on agile development

CThey also seek to address users with limitations

DThey use prototyping in their development process

Correct Answer: C. They also seek to address users with limitations

Explanation:

Prioritizing accessibility means ensuring the product is usable by people with disabilities or impairments, such as visual, auditory, motor, or cognitive limitations, so that everyone can access and interact with it effectively.

Question 6

What is good accessibility?

AGood usability regardless of disturbances like bright sunlight, noise or wind

BGood usability of a software product on all devices (smart phone, computer, etc.]

CGood usability of a software product by people with limited knowledge of the software

DGood usability of a software product by people with limited vision, hearing, dexterity, cognition or physical mobility

Correct Answer: D. Good usability of a software product by people with limited vision, hearing, dexterity, cognition or physical mobility

Explanation:

Accessibility specifically refers to designing products so that people with disabilities, such as visual, auditory, motor, cognitive, or mobility impairments, can perceive, understand, navigate, and interact with them effectively.