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Free PeopleCert ITIL 4 Leader: Digital & IT Strategy ITIL-4-DITS Exam Questions

Page: 1 / 6 Total 60 questions

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Question 1

An organization is aiming to use an innovative social media platform to improve engagement with young consumers.

What should the organization's strategy focus on?

Correct Answer: C. Customer and market relevance supported by operational excellence

Question 2

An organization is achieving better results than its competitors by developing unique technical and organizational solutions. These solutions are kept confidential.

What is this an example of?

Correct Answer: B. Resource-based advantage

Question 3

Which is the BEST description of digital business?

Correct Answer: D. Using digital technology as a basis for conducting an organization's activities

Question 4

Which describes business strategy?

Correct Answer: A. A means of defining and communicating how an organization intends to achieve its goals

Question 5

An insurance company generates sales from its website, from agents in a call center, and from third parties working for other financial service organizations. The product is very product is very popular and users are generally satisfied. The organization regularly collects and analysis data about service consumers, and this shows users have different levels of satisfaction, depending on how the product was sold.

What should the insurance company consider NEXT to help resolve the situation?

Correct Answer: B. Omnichannel delivery

Question 6

An organization has identified three initiatives to support a digital transformation strategy:

1. Upgrading technology

2 Adopting new software development approaches

3. Changing the structure of teams and departments

The project, management office has been tasked with Identifying and developing the business case(s) needed to review these initiatives

Which is the BEST approach to take when creating the business case(s)?

Correct Answer: C. Create three different business cases providing justification for each Initiative

Question 7

An organization cannot afford the loss that comes from taking risks that go wrong, but they suffer big losses because they often take these risks anyway.

What combination of risk capacity and risk appetite this situation?

Correct Answer: A. Low risk capacity, high risk appetite

Question 8

An organization uses data virtualization and analysis technology for understanding the behavior patterns of people. They want to utilize this technology for a new initiative to improve operational excellence.

What is the BEST way to improve operational excellence with these technological capabilities?

Correct Answer: C. Employee 360

Question 9

A service provider has a new strategy which involves them selling services via third parties, and also from their own website. This new sales channel should bring additional customers, and may also have a positive effect on direct sales because it increases brand recognition.

Which parallel operating model is appropriate for this situation?

Correct Answer: D. Synergism

Question 10

An organization is performing a digital readiness assessment. The results of areas that have been assessed are:

* The value streams for creating and maintaining digital services are clearly defined

* There is a need to improve how automation is used to create digital services

* The organization's attitude to risk does not match their digital strategy

Which other area should be assessed?

Correct Answer: C. The policies and practices for staff development and learning