[RM 1: The purpose of the practice]
A new release manager wants to explain to the organization's service consumers the purpose of a new release management practice. What should the release manager say to the service consumers to help them realize the value of release management?
[RM 6: How ITIL capability model can help the practice]
A service provider is conducting a capability assessment of the release management practice. It has been found that although the practice's performance is regularly reported and reviewed, most recommendations based on the reports are never implemented. What is the MAXIMUM capability level that could be given to the release management practice?
[RM 2: The processes of the practice]
An organization's project and operational teams are concerned that individual releases involve some unnecessary activities and are missing some important activities. What is the BEST action for the organization to take to improve this situation?
[RM 1: The purpose of the practice]
A release manager has noticed that the organization has many standardized services provided to international organizations. Which aspect of release management will this situation directly affect?
