Question 1
Your customer is looking for a solution that can be used on a mobile device to execute a guided selling process.Which SAP Customer Experience solution would you recommend?
Correct Answer:
C. SAP Sales Cloud
Free SAP Certified Associate - Positioning SAP Business Suite via SAP Customer Experience Solutions C_BCSCX_2502 Exam Questions
Question 2
How does SAP Customer Experience support end-to-end processes?Note: There are 3 correct answe rs to this questio n.
Correct Answer:
A. It provides permanent awareness of customer expectations.; C. It enables organizations to deliver personalized customer engagement data.; E. It provides seamless connectivity to teams with the correct information at the right time.
Solution:
Here are the three correct ways that SAP Customer Experience (CX) supports end-to-end processes, based on
learning.sap.com:
* A. It provides permanent awareness of customer expectations.
SAP CX ensures teams have continuous insight into evolving customer needs and behaviors---empowering real-time, customer-centric decisions across the organization.
* C. It enables organizations to deliver personalized customer engagement data.
By integrating front-end and back-end data, CX enables tailored, 1:1 customer interactions, using real-time engagement data to power personalization.
* E. It provides seamless connectivity to teams with the correct information at the right time.
SAP CX delivers connected data across departments through pre-built integrations, ensuring every team--- from marketing to service---receives accurate, timely information to respond effectively.
Incorrect options:
* B. Processing accounting data -- while CX integrates with ERP, it doesn't process accounting data directly.
* D. Transparent & personalized maintenance plant data -- this refers to asset or field service systems, not a customer experience capability.
C Final Answer s: A, C, and E
Question 3
Which of the following are solution capabilities of SAP Emarsys?Note: There are 3 correct answe rs to this questio n.
Correct Answer:
C. Automation Programs; D. Smart Analytics; E. Advanced Segmentation
Solution:
Here are the correct SAP Emarsys solution capabilities according to learning.sap.com:
* C. Automation Programs
SAP Emarsys provides ''Automation Programs for managing and running ready-to-use personalized campaigns...using integrated channels...''
* D. Smart Analytics
It offers ''Smart Analytics that determine and monitor the effectiveness of marketing campaigns...measure business results and customer value...''
* E. Advanced Segmentation
Supported as ''Advanced Segmentation for better targeting...using different data sources when creating segments...''
The other options---A. Processing Leads and Opportunities and B. Web Page Creation and Generation---are not
listed as core Emarsys capabilities on the site.
Question 4
What are the benefits of combining SAP RISE and SAP Customer Experience?Note: There are 3 correct answe rs to this questio n,
Correct Answer:
B. Enablement of new business models to improve margin and customer relationship management; D. Automate and digitize low-value tasks with personalizing 1:1 engagements; E. Lower TCO by fully integrating and optimizing the Lead to Cash Process
Solution:
The three benefits highlighted on learning.sap.com for combining RISE with SAP and SAP Customer Experience (CX) are:
* B. Enablement of new business models to improve margin and customer relationship management Integrating CX with RISE/S4HANA empowers organizations to rapidly deploy new business models and routes to market, enhancing margins and customer relationships through AI-driven insights and digital tools.
* D. Automate and digitize low-value tasks with personalizing 1:1 engagements
RISE with SAP integrated with CX automates repetitive, low-value tasks, allowing businesses to focus on personalized, high-value customer engagements SAP Learning.
* E. Lower TCO by fully integrating and optimizing the Lead to Cash Process
The combination reduces total cost of ownership and streamlines the end-to-end lead-to-cash process via fully integrated CX and ERP systems.
Incorrect choices:
* A. Increase complexity by breaking data silos -- actually, the combination breaks silos, reducing complexity.
* C. Decrease the bottom line for successful digital-first businesses -- this is misleading; while it may improve profitability, this phrasing isn't used on learning.sap.com.
C Final Answer s: B, D, and E
Question 5
What are the challenges faced by a Chief Revenue Officer (CRO) persona?Note: There are 3 correct answe rs to this questio n.
Correct Answer:
B. Organization design; C. Cross-functional alignment; D. Talent development
Question 6
Which SAP CX solution would you position to process customer issues?
Correct Answer:
B. SAP Service Cloud