Question 1
Scenario: A Citrix Administrator is investigating system instability that causes the Print Spooler service to stop frequently on a Virtual Delivery Agent (VDA) machine. The administrator identifies printer-driver conflicts and needs to remove the problematic drivers while maintaining printing functionality. Which policy setting can the administrator use to resolve this issue on the VDA machine?
The Universal print driver usage policy can substitute a Citrix Universal Print Driver when the requested model-specific driver is unavailable. After the conflicting native drivers are removed, selecting Use universal printing only if the requested driver is unavailable allows affected printers to remain functional through the universal driver. Using only model-specific drivers would prevent printer creation when the removed driver cannot be found. Automatic installation of in-box drivers can introduce additional native drivers and does not provide a controlled solution to third-party driver conflicts. Auto-create all client printers controls which printers appear in the session, not which driver is assigned. Reducing the number of model-specific drivers loaded by the Windows Print Spooler also lowers the potential for driver-induced instability. Citrix confirms this fallback behavior in the Universal print driver usage policy.
Study Guide Reference: Managing Printing for User Sessions --- Universal Print Driver selection and printer-driver management.