Question 1
Which function is used as part of the decision to route to a different location based on the domain of the sender's email address?
Correct Answer:
C. EmailAddressDomainPart()
Free Genesys Cloud CX: Architect Certification Exam GCX-ARC Exam Questions
Question 2
Which of the following components can be configured to read and write data from a CRM?
Correct Answer:
D. Set Participant Data
Question 3
Select the correct naming convention for a bulk import prompt if the admin wants to create a user prompt named ''Welcome'' that adds the audio within the .wav file under the English (United States) (en-us) language.
Correct Answer:
D. prompt_user_Welcome_en-us
Question 4
The Utilization feature of Genesys Cloud allows administrators to configure: (Choose three.)
Correct Answer:
A. The maximum capacity that an agent may handle simultaneously for each supported media type; D. The number of different media types that an agent may handle simultaneously; E. The media types that can interrupt current interactions that an agent is handling
Question 5
Which of the following components can be added to scripts? (Choose all that applies.)
Correct Answer:
B. Text; D. Checkbox; E. Web Page; F. Image
Explanation:
https://help.mypurecloud.com/articles/script-components/
Question 6
Select all the required parameters for configuring the Salesforce data actions. (Choose three.)
Correct Answer:
A. Username; C. Password; E. Token
Question 7
Arrange the listed schedule groups based on call flow priority.
1. Closed
2. Emergency
3. Open
4. Holiday
Correct Answer:
C. 2,3,1,4
Question 8
When you delete a flow, it removes only the current version of the flow.
Correct Answer:
A. True
Question 9
Which feature is a way to group and segregate objects used in the contact center, such as Architect flows, queues, users, and campaigns, within the same organization?
Correct Answer:
C. Divisions
Question 10
If you navigate away from the page without saving the Script, you will not lose any work you have completed.
Correct Answer:
A. True