Free ServiceNow Certified Implementation Specialist - IT Service Management CIS-ITSM Exam Questions

You have just upgraded your instance and have not migrated to multimodal change.

Using the default settings, when you click on Change > Create new, what page displays?

How are Releases related to Changes?

Which record type would you use for a View Company Policies link that would redirect to a Knowledge Article?

What defines the required approvals and the associated conditions for a change model?

Where are the technical approvals defined, that are executed in the Change - Normal - Assess flow?

Your implementation team has a new Business Analyst. They will be attending their first Service Catalog workshop and will be responsible for capturing notes and decisions from the workshop.

What Now Create assets do you recommend they review, to prepare? (Choose two.)

Your customer wants to use the Service Catalog to generate task-based records for end-user inquiries. What Service Catalog capability can you use to generate these records?

Unless there are particular security requirements, what role is given to users that perform request fulfillment work?

When defining SLAs for the service catalog at what level is the SLA typically defined?

Which should be used to explore the entire hierarchy and table definitions of the Configuration Management Database Classes?

ServiceNow contains a resource with information about all services. It is used to support the sale and delivery of services to employees and customers. It includes information about deliverables, options, prices, delivery and performance targets.

What is this resource called?

What are the components of a Flow Action?

Which organizational role is responsible for the the overall administrative capabilities of a portfolio?

In the baseline implementation, what are key relationships between Change and Configuration Item (CI) records? Choose 3 answers

Which of the following cannot be defined or set through a Catalog UI Policy?