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Free CIPS Project and Change Management L5M8 Exam Questions

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Question 1

Which of the following is a risk in the supply chain which could affect the delivery of a project?

Correct Answer: B. late delivery of items leading to delays
Explanation:

A late delivery by suppliers can directly delay project timelines, representing a supply chain risk. The other options are internal project management risks, not supply chain-based.


Question 2

Which of the following statements about individuals' resistance to change are TRUE? Select THREE

Correct Answer: C. resistance to change is driven by negative emotions such as fear; D. resistance to change can include passive actions such as not replying to emails; E. managers should support individuals through the process of change
Explanation:

Reactions to change vary by person; low (not high) self-efficacy correlates with fear/avoidance. True elements include: negative emotions (e.g., fear) often drive resistance; resistance may be passive (avoidance, delay); managers should support and guide individuals through the change journey.


Question 3

Zoe is a Manager at Friends Incorporated. The company is undergoing a major change to working practices, and Zoe has noticed that several of her team seem cynical about the changes. What should Zoe do? Select TWO

Correct Answer: B. highlight key achievements of the company and areas where the change has been successful; C. allow for upwards communication and for staff to ask any questions
Explanation:

Cynicism often results from a breach of the psychological contract, leading to mistrust. Managers should rebuild confidence through transparent communication (upward and downward) and by celebrating successes that demonstrate progress and credibility of change.


Question 4

The analysis of roles, relationships and interdependencies within the supply chain network requires evaluation only at the start of a project. Is this correct?

Correct Answer: C. no -- this should be evaluated several times throughout the lifetime of the project
Explanation:

The CIPS guide highlights that supply network roles and relationships evolve during project execution. Therefore, they must be reviewed regularly, not just initially, to maintain alignment and manage interdependencies effectively.


Question 5

Yes Ltd is a consultancy organisation running many projects simultaneously. Fiona, the CEO, claims that all projects should use project management software. Is this correct?

Correct Answer: C. no -- the use of software may not be required for smaller projects
Explanation:

The guide explains that software should only be used if it adds value to project control and efficiency. For small, low-complexity projects, it might be unnecessary or uneconomical.


Question 6

Ibrahim is planning to implement a new project at his company. He is at the strategy phase and has decided to use a Force Field Analysis to determine whether the planned long-term change he wishes to implement is viable. What is identified within the Force Field Analysis?

Correct Answer: C. stakeholders who are for and against the project
Explanation:

Force Field Analysis (developed by Kurt Lewin) maps driving and restraining forces for change --- identifying stakeholders or factors supporting vs. opposing the change, thus revealing feasibility and focus areas.


Question 7

Benito is a Team Leader within a large manufacturing organisation which has recently gone through a company-wide restructure. As well as changes to staffing levels, new Operating Procedures have been brought in and Benito has noticed that his team has lost morale and doesn't understand the motivations behind the changes. Which of the following tools would be useful for Benito to use with his team?

Correct Answer: D. Multiple Cause Diagram
Explanation:

A Multiple Cause Diagram helps teams visualise complex, interconnected factors, encouraging open discussion about drivers behind changes and areas requiring action. This suits a context with morale issues and confusion about causes.


Question 8

Three companies have joined together to create a new legal entity to explore a new opportunity outside of their core businesses. What is the name given to this type of arrangement?

Correct Answer: A. joint venture
Explanation:

A joint venture is specifically defined by forming a new legal entity owned by the participants for a defined purpose.


Question 9

A florist is introducing a new electronic ordering system that will reduce staff numbers. The Managing Director is anticipating staff reactions. Which of the following stages of the Change Cycle will staff likely experience first? Select TWO

Correct Answer: C. loss; E. doubt
Explanation:

The Change Cycle (Salerno and Brock) follows Loss Doubt Discomfort Discovery Understanding Integration. Early stages involve emotional loss and uncertainty before adjustment begins.


Question 10

In the project lifecycle, which of the following stages is completed last?

Correct Answer: D. review
Explanation:

The final step in the lifecycle is the review stage, following closure. It evaluates project success against objectives and captures lessons learned for future improvement.