Free Practice Questions for Cisco 500-052 Exam

Question 1

Which phones must be associated to the RmCm application user account?

Aall phones

Bnone, because that user account is not used for phone association

Conly agent phones that are used with the Cisco Finesse agent desktop

Donly Cisco Finesse IPPA phones

Correct Answer: C. only agent phones that are used with the Cisco Finesse agent desktop

Question 2

Which two Cisco Unified CCX steps invoke another Unified CCX application script? (Choose two.)

ACache Document

BTrigger Application

COn Exception Goto

DCall Subflow

EConnect

Correct Answer: B. Trigger Application; D. Call Subflow

Question 3

Which configuration object can have skills assigned to it in Cisco Unified Contact Center Express?

ASkill Groups

BCompetence levels

CContact Service Queue

DResource Group

Correct Answer: C. Contact Service Queue

Question 4

A customer purchases 200 Cisco Unified Center Express Premium agent seats In order to run a 30-port outbound IVR campaign, which two addition items must the customer purchase?

Aa router

Ba gateway

C30 outbound IVR ports

D30 agent seats

E15 agent seats

Correct Answer: B. a gateway; C. 30 outbound IVR ports

Question 5

Cisco Finesse supports the use of custom call variable layouts. How does the agent desktop determine which layout to use?

AThe name of the layout is passed to the agent desktop via a keyword variable that is named user layout.

BThe layout is associated to the team under Team Resources.

CThe layout is associated to the CSQ definition.

DThe layout is associated to the desktop layout under Team Resources.

Correct Answer: A. The name of the layout is passed to the agent desktop via a keyword variable that is named user layout.

Question 6

Which action enables a contact center supervisor to access and monitor live data reports for multiple teams?

ATake no action, because a supervisor cannot monitor more than one team.

BAssign the supervisor as primary superior for one of the teams and as secondary supervisor for other relevant teams.

CAssign the supervisor as primary supervisor for all the relevant teams.

DAdd the supervisor as a member of all the relevant teams.

Correct Answer: C. Assign the supervisor as primary supervisor for all the relevant teams.