Free Cisco Advanced Administration and Reporting of Contact Center Enterprise 500-443 Exam Questions

The first step for CCE to dynamically allocate a label is an agent needs to log in, as this triggers the Agent PG to send a label request message to the Router. The Router then assigns a label from the available pool and sends it back to the Agent PG. Reference = [Cisco Unified Contact Center Enterprise Solution Reference Network Design (SRND), Release 12.5(1)], page 13

According to the Scripting and Media Routing Guide for Cisco Unified ICM/Contact Center Enterprise, Release 12.5 (1) and 12.5 (2), dynamic labels are expressions that the CallRouter processes in real time, converting an expression into a character string that is then returned to the routing client as a label1. Dynamic labels are useful for routing calls to agents based on their current location, availability, or skill level.For CCE to dynamically allocate a label, an agent needs to log in and register with the system, so that the CallRouter can access the agent's information and use it in the dynamic label expression1. The other options are not correct, because they are not related to dynamic label allocation.The WB ermine service is a web service that provides access to the configuration data of the system2.The Dialer is a component that enables outbound dialing campaigns3.The CVP Call service is a service that handles call control and voice processing for calls that use Unified CVP3.

1: Cisco Packaged Contact Center Enterprise Features Guide, Release 12.0 (1)

2: Cisco Packaged Contact Center Enterprise Administration and Configuration Guide, Release 12.0 (1)

3: Scripting and Media Routing Guide for Cisco Unified ICM/Contact Center Enterprise, Release 12.5 (1) and 12.5 (2) - Dynamic Labels

The maximum bytes (Data + Variable name) per payload in a PCCE deployment is 2500 bytes. This is the limit imposed by the SIP protocol for the User to User Information (UUI) field that carries the ECC variables. Reference = [Cisco Unified Contact Center Enterprise Features Guide, Release 12.5(1)], page 23

A JNDI name (include the jdbc/ portion) is one of the ways a Database Action Element is configured in the Call Studio application, as it specifies the name of the data source that is configured in the VVB to access the database. C SQL Query is another way a Database Action Element is configured in the Call Studio application, as it defines the SQL statement that is executed on the database to perform an operation or retrieve data. Reference = [Cisco Unified Call Studio User Guide Release 12.5(1)], page 48

D One of the stock or customized views that are available for the CUIC reports is Pie Chart View, as it displays data in a circular graph divided into slices proportional to the values. E Another stock or customized view that are available for the CUIC reports is Bar Chart View, as it displays data in horizontal or vertical bars with lengths proportional to the values. Reference = [Cisco Unified Intelligence Center User Guide Release 12.5(1)], page 13

B One of the descriptions about web page accesses for a CUIC user or administrator is that the day-to-day admin tasks regarding users, security, and reports will be done on the reporting page, as it provides a user interface for managing report definitions, dashboards, value lists, collections, and permissions. C Another description about web page accesses for a CUIC user or administrator is that the Web URLs or pages are available for access are ''Admin'' page, ''System'' page, and a Reporting page, as they provide different functions and features for CUIC administration and operation. Reference = [Cisco Unified Intelligence Center User Guide Release 12.5(1)], page 8; [Cisco Unified Intelligence Center Installation and Upgrade Guide Release 12.5(1)], page 11

The protocol used by CVP to communicate to VRU PG is GED-155, which stands for Generic External Device Protocol version 155. GED-155 allows CVP to send and receive messages from VRU PG for call control and data exchange. Reference = [Cisco Unified Contact Center Enterprise Solution Reference Network Design (SRND), Release 12.5(1)], page 11

The purpose of the SMTP setting in the CUIC administrator web page is to only configure the email server used to email scheduled reports, as it specifies the host name, port number, user name, password, and sender address of the SMTP server. Reference = [Cisco Unified Intelligence Center User Guide Release 12.5(1)], page 10

ECC Variables where Custom payloads are added and new ECC Variables must be manually assigned to the appropriate payload is one of the options to manage payloads in PCCE 12k. E A default payload is created during the installation is another option to manage payloads in PCCE 12k. Reference = [Cisco Unified Contact Center Enterprise Features Guide, Release 12.5(1)], page 24

A One of the conditions in which PCS legs get invoked is if Router Re-query is misconfigured and the Ring-No-Answer timeout expires, the caller is still transferred to the Post Call Survey DN. This can occur if a Queue node is used and Enable target re-query is checked, as this causes CVP to send a new routing request to CCE when no agent answers the call. B Another condition in which PCS legs get invoked is if The Post Call Survey DN is called if the Unified CVP has received at least one CONNECT message from CCE (either from the VRU leg or the Agent's leg). Use the END node in the CCE routing script if the Post Call Survey is not required for the calls disconnected from the IVR, as this prevents CVP from transferring the call to the Post Call Survey DN when the call is terminated by the caller or the IVR. Reference = [Cisco Unified Contact Center Enterprise Features Guide, Release 12.5(1)], page 25