Free Practice Questions for Cisco 500-442 Exam

Question 1

Which two functionalities should a Contact Center typically be provided? (Choose two.)

ASkill-Based Routing

BSurveys

CIVR and Queuing

DTCP/IP

ERouting Protocols

Correct Answer: A. Skill-Based Routing; C. IVR and Queuing

Question 2

What are two PCCE deployment models that support the Avaya ACD Integration? (Choose two.)

APCCE Admin Mode

BDPCCE 12K

CPCCE 2K

DDPCCE 4K

EPCCE Lab Mode

Correct Answer: B. DPCCE 12K; D. DPCCE 4K

Question 3

What is the goal of identifying a call type?

Ato ensure the correct Skill Target is selected

Bto ensure the call goes to the correct MRD

Cto ensure the contact is handled by the correct CCE Routing Script

Dto ensure the call reaches the agent in the correct queue

Correct Answer: C. to ensure the contact is handled by the correct CCE Routing Script

Question 4

Which two specifications are supported by the Cisco CVP Server for encoding and formatting? (Choose two.)

Athe file format is mp3

BG711 mu-law or a-law

CG729

Dthe max file size is 40 MB

Ethe file format is wav

Correct Answer: B. G711 mu-law or a-law; C. G729

Question 5

Which VVB CLI command can set an individual media file to an expired state?

Aset VVB cache stale_cache_entries

Bshow set VVB cache stale_cache_entry <cache_entry_url>

COutils VVB cache stale_cache_entry <cache_entry_url>

Dset VVB cache stale_cache_entry <cache_entry_url>

Correct Answer: C. Outils VVB cache stale_cache_entry <cache_entry_url>

Question 6

Which two steps are required to configure RONA for CCE? (Choose two.)

ASurvivability

BAuto-answer

CCCE Web Admin

DScripting logic

ESkill target configuration

Correct Answer: D. Scripting logic; E. Skill target configuration

Question 7

Which two CCE configuration objects can be configured from the Web Administration tool? (Choose two.)

ADialed Numbers

BAgents

CRouting Scripts

DAdministrative Scripts

EDeleted Objects

Correct Answer: B. Agents; C. Routing Scripts

Question 8

What are the two main features of the Cisco VVB? (Choose two.)

Aprovides multilingual support for Cisco VVB server prompts for Automated Speech Recognition (ASR) and Text-To-Speech (TTS) capabilities

Ballows an agent to retrieve the required information through voice commands without interacting with a customer

Csupports only one language for Cisco VVB server prompts for Automated Speech Recognition (ASR) and Text-To-Speech (TTS) capabilities

Dprovides a more comprehensive and effective agent service by efficiently handling call traffic with self-service or fast transfer to the correct customer the first time

Eallows customers to retrieve the required information through voice commands without interacting with an agent

Correct Answer: A. provides multilingual support for Cisco VVB server prompts for Automated Speech Recognition (ASR) and Text-To-Speech (TTS) capabilities; E. allows customers to retrieve the required information through voice commands without interacting with an agent

Question 9

In a CCE Call Flow, which step comes after the call arrives and is held on a port on the Ingress Gateway?

AICM responds to the Route Request by running a Routing Script.

BCVP delivers a Route Request to the ICM Central Controller.

CCVP establishes an HTTP link with the VVB (or IOS VXML Gateway), establishing the IVR Leg of the call.

DUsing a configured Dial Peer, the Ingress Gateway delivers a SIP invite message to the CVP server.

Correct Answer: D. Using a configured Dial Peer, the Ingress Gateway delivers a SIP invite message to the CVP server.

Question 10

What are the two primary roles of the PSTN and voice gateway in the Unified CCE solution? (Choose two.)

AThe voice gateway may modify the digits presented to downstream devices.

BThe voice gateway provides IVR functionality in a Contact Center deployment.

CThe PSTN is responsible for delivering the inbound call to a voice gateway.

DThe PTSN is responsible for routing the call to the agent.

EThe voice gateway is responsible for routing the call to the agent.

Correct Answer: A. The voice gateway may modify the digits presented to downstream devices.; C. The PSTN is responsible for delivering the inbound call to a voice gateway.