Free Practice Questions for ASQ CMQ-OE Exam

Question 1

Which of the following actions indicates that an interviewer is using active listening techniques?

ACapturing the respondent's tone by taking notes during the interview

BMaintaining eye contact

CRepeating the respondent's answers to confirm them

DHelping the respondent find the right words

Correct Answer: C. Repeating the respondent's answers to confirm them

Question 2

Which of the following tools can be used to estimate the expected percentage of defective material in a process that is in statistical control?

AControl chart

BRadar chart

CProcess capability study

DPrioritization matrix

Correct Answer: A. Control chart

Question 3

When a supplier views its customers as partners, which of the following statements 1s true?

AThe supplier specifies strategies for pricing and technology.

BThe supplier anticipates its customer's needs and acts to meet those needs.

CThe supplier is responsible for the development of new products and technology.

DThe customer is expected to Waive any incoming inspection processes.

Correct Answer: B. The supplier anticipates its customer's needs and acts to meet those needs.

Question 4

A project manager should work with the project team to develop the master plan and schedule in order to ensure that the team members are

Amotivated to work on subsequent projects

Baware of the project scope

Cable to lead any follow-up projects

Dable to improve their skills for future projects

Correct Answer: D. able to improve their skills for future projects

Question 5

A company is in the planning phase of a supplier relations program. Which of the following steps is critical to establishing a successful program?

AIdentifying appropriate commodities from procurement

BAnalyzing the cost of procurement

CEvaluating the replacement of existing suppliers

DDetermining the needs of the customer

Correct Answer: D. Determining the needs of the customer

Question 6

A new quality manager just found QUI that the company has been awarded three new contracts for the coming year and the quality department had not been informed of these contracts until now. If there is no policy or procedure in the company manual governing advanced quality planning, the manager should do which of the following?

AHire more inspectors and allocate more equipment to cover the new jobs

BAttempt to improve communications regarding pending contracts and negotiations

CWrite a procedure specifying quality department review of new contracts and add it to the company manual

DMeet with the other department heads to flowchart an advanced quality planning process

Correct Answer: D. Meet with the other department heads to flowchart an advanced quality planning process

Question 7

A quality manager finds that the company performance appraisal system is declining employee involvement in team activities, and membership on cross-functional or process improvement teams is directly linked to organizational objectives. To change this situation, the manager should recommend adjusting the appraisal system to

Ainclude behavioral metrics

Binclude short-term production results

Cincrease rewards for meeting individual productivity goals

Dincrease the weighting for team participation

Correct Answer: A. include behavioral metrics

Question 8

At a minimum, self-directed work teams should be authorized to

Aeliminate or reduce variation

Bmonitor their own processes

Cexpand the scope of their responsibility

Destablish relevant procedures

Correct Answer: B. monitor their own processes

Question 9

Which of The following graphs indicates a positive correlation between two sets of data?

A)

B)

C)

D)

AOption A

BOption B

COption C

DOption D

Correct Answer: B. Option B

Question 10

Which of the following terms refers to a systematic error?

ABias

BValidity

CReliability

DStandard deviation

Correct Answer: A. Bias

Question 11

After conducting a kaizen event for cycle time reduction. which of the following should be true?

ACycle time < Take time

BCycle time = Take time

CCycle time < Lead time

DCycle time = Available time

Correct Answer: A. Cycle time < Take time

Question 12

Which of the following actions indicates that senior management actively supports the company's quality initiatives?

ADisplaying banners that proclaim the company's quality values and mission statement

BAssigning project leaders to manage the initiatives

CMonitoring performance of the initiatives against strategic deployment goals

DReporting results of the initiatives in the company's newsletter

Correct Answer: C. Monitoring performance of the initiatives against strategic deployment goals

Question 13

In order to manage the needs of multiple customers, the management group should first

Adevelop custom tailored, independent systems to meet the needs of each customer

Bdevelop and perform a needs assessment for each customer

Cdevelop standardized processes that will treat all customers the same

Ddaft clop cost effective processes that meet the needs for the majority of customers

Correct Answer: B. develop and perform a needs assessment for each customer

Question 14

A certified supplier can be described as a company whose processes and products have been investigated and the results indicate that the supplier

Acalibrates its measurement and test equipment in accordance with the TSO 17025 standard

Bproduces specified products or services while reducing its investment in appraisal and prevention processes

Chas achieved superior ratings from a consumer advocacy group

Dproducer products or services that consistently meet or exceed customer requirements

Correct Answer: D. producer products or services that consistently meet or exceed customer requirements

Question 15

A key benefit of advanced customer-supplier partnering is

Aincreased focus on customer complaints

Bcombined resources

Cdecentralization

Delectronic data access

Correct Answer: B. combined resources