Free Practice Questions for ASQ CQIA Exam

Question 1

Typically the decision on what should be the lowest level of CI recorded is influenced mostly by:

AThe reliability of the CIs

BThe level at which components will be independently changed

CThe suitability of the available software to hold the information

DThe availability of spares for CIs

Correct Answer: B. The level at which components will be independently changed

With which of the following processes is Problem Management least likely to interface on a regular basis?

AIT Financial Management

BChange Management

CIncident Management

DAvailability Management

Correct Answer: A. IT Financial Management

Which of the following activities are NOT part of IT Accounting?

ACalculation of the costs of IT services

BBudgeting

CIdentification of costs by customer, service or activity

DPerforming cost-benefit analyses to support decision making

Correct Answer: B. Budgeting

Which of these is/are TRUE?

1. Functional escalation is an essential part of the Incident Management process

2. All calls to the Service Desk should be treated as incidents

3. Service Requests can be handled by Service Desk Staff

A1 and 3

BAll three of them

COnly 1

D1 and 2

Correct Answer: A. 1 and 3

Which of the following statements is FALSE?

AIf the root cause and a temporary work-around have been identified for a problem it becomes a known error

BAll known errors need to be resolved to user satisfaction

CA known error can be kept open when a work-around is being used

DIncidents are not the only source of known errors

Correct Answer: B. All known errors need to be resolved to user satisfaction

At what point should capacity requirements of a proposed system be first considered?

ALeave it until the system is implemented and see if the system works O.K.

BAs early as possible

CWhen the Development Manager has completed testing and passes the system to
Operations for operational testing

DJust before the system goes live

Correct Answer: B. As early as possible